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STEPHEN R. PITT
6005 ALLEN AVENUE
SAN JOSE, CA 95123
(408) 425-1571

 POSITION DESIRED
Office Support Person emphasizing my IT Support skills in a fast-paced business environment. 

SUMMARY

IT and Business Support Specialist with extensive background in Administrative and IT Support for executive management and their organizations.  Over 16 years related experience.  Performed confidential duties as both Administrative Assistant and IT Support liaison.  Skilled at meeting constantly changing customer needs through the use of best practices and technology to improve processes.  Hands on experience with:

 EXPERT SKILLS

PROFESSIONAL EXPERIENCE

Managed Business Solutions, Inc.    Santa Clara, California                    2007   

CDI IT Solutions, Inc.    Santa Clara, California                                       2006-2007
Agilent Technologies Call Center Support Specialist 
 

IT Support Specialist for Life-Sciences Call Center group of 30 local and remote call-center agents.  Central point of contact for all PC and telephony support and training issues working with Agilent “Local Touch” Support program.

• Configured PC’s and laptops with specific call-center computer images

• Expedited all repairs and returns for PC’s, laptops, and peripherals.

• First point of contact for all software and application issues and setups

• Personal end-user support for all office and remote business needs

Agilent Technologies, Inc.  Palo-Alto, California                                      2004-2005        Executive Assistant (2004-2005)

Executive Assistant for Corporate HR.  Duties included: creating slides and presentation materials, vendor/consultant purchase orders and agreements, purchasing and office supply needs, meeting coordination and set-up, preparation and distribution of memos, group communications and reports.

• Trained and supported other HR Executive Assistants in Global HR systems

• Configured department laptops with wireless network

• Expedited PC and Laptop re-images and configurations

• Rebuilt and restored user interfaces, applications, and data

Agilent Technologies, Inc.  Santa Clara, California                                 2000-2003

Executive IT Support Engineer

Expert IT support and direction in 4 locations that served as headquarters for 3 main divisions.  Worked in a 24/7 capacity with highly confidential internal clients.

• Acknowledged for superior customer support by providing 12 executives and their staffs (55 total) with complete PC, laptop, peripheral, PDA, and office and home network support. 

• Specialized in custom client environments both in the office and home, resulting in annual savings of $700-$1500 per client in software and hardware purchases.

• Successfully migrated groups through three internal PC environment changes ensuring complete data integrity, backup, and forward compliance minimizing productivity downtime.

• Consulted on individual and group equipment and systems needs and organized 50 to 75 new setups and installations each year.

Hewlett-Packard Company; Santa Clara, California                              1990-2000
Information Technology Specialist (1995-2000)

Successfully made transition to exclusive IT support function supporting personnel in 3 buildings for 2 divisions.

• Managed local and remote end-user PC and Systems support for the finance and administrative staffs of five groups within the Test and Measurement Organization.

• Troubleshooter for all hardware and software problems for the end-user collaborating with the Site IT and Networks groups.

 Business Support Specialist (1990-1995)

• Provided administrative support for both Finance and IT functions in a very dynamic work environment.

• Critical support to the Sales and Marketing Controller and team during the month and quarter-end closes by providing specific reports, graphs, and spreadsheets as required by management.

• Provided all admin support to Group Controller and was back-up to Executive administrative assistant for TMO Sales and Marketing.

EDUCATION

Bachelor of Arts, Economics, State University of New York at Binghamton,  Binghamton, New York

 PROFESSIONAL DEVELOPMENT

MSCE – Windows XP and Windows 2003 Server
Covey Leadership Training and Development

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